Help & FAQs
Disney travel FAQs for Canadians
Direct answers to the questions Canadian Disney families ask most, about fees, onboard credit, TICO, and booking with a Canadian planner.
Common questions
Yes! Our complimentary vacation planning services are included when you book an eligible vacation package with ClickTheMouse that includes both your resort stay and theme park tickets.
For ticket-only purchases, planning services are not automatically included. Individual ClickTheMouse Travel Advisors may offer planning assistance for ticket-only bookings for an additional planning fee. Any applicable fee will be discussed with you before services are provided.
Planning services and inclusions may vary depending on the type of vacation booked and your Travel Advisor.
No. Our planning, quoting, and concierge service are completely free. Disney pays our agency directly, so you pay the same price as booking with Disney.
Yes. ClickTheMouse offers industry-leading onboard credit (OBC) on Disney Cruise Line bookings for Canadian travelers, on top of any current Disney promotions.
A Canadian Disney travel planner applies Canadian-resident promotions, handles TICO-protected payment, and gives you a single contact from quote to homecoming. ClickTheMouse is Platinum Authorized, Disney's highest tier.
Disney Cruise Line pricing varies by ship, sail length, stateroom category, season, and current promotions. Canadians can also access exclusive resident offers, onboard credits through ClickTheMouse, and seasonal sailings from Vancouver. We compare every current offer to find your lowest total price. We match you to current Canadian-resident promotions, general Disney Cruise Line offers and add our onboard credit!
Disney prices vacations in USD. ClickTheMouse will quote the equivalent in CAD using the day's exchange rate and accept deposits in either currency.
TICO (Travel Industry Council of Ontario) registers and protects travel agencies in Canada. ClickTheMouse is TICO #50024500, every planner in Canada holds TICO travel advisor certification, and your deposit and final payment are protected.
Yes, Royal Caribbean, Norwegian, Celebrity, Princess, Holland America, and more, with the same free planning service.
It is Disney's certification program for travel agents. All ClickTheMouse planners are College of Disney Knowledge graduates, with many being former Walt Disney World Cast Members.
Yes. We highly recommend trip cancellation and travel medical coverage for every booking, especially Disney Cruise Line. See our Insurance page for details.
Oui. Plusieurs de nos planificateurs sont bilingues. Demandez un planificateur francophone à la soumission ou visitez notre page Français.
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