Andrea Jong • Disney Travel Specialist

Andrea became a Disney travel agent because Disney has been a special part of her own family's story. Some of her favourite memories were made on Disney vacations, where her family could step away from the busyness of everyday life and simply enjoy being together. As a Social Worker and Family Mediator, Andrea has spent her career helping families navigate life's challenges, which has shown her just how valuable quality time together can be. Becoming a Disney travel agent felt like a natural way to combine her professional experience, her passion for Disney, and her love of helping families.

Disney has been part of some of the happiest chapters of Andrea's life. As a parent, she's experienced firsthand how Disney creates opportunities for families to slow down, reconnect, and be fully present with one another. Some of her favourite memories are watching her daughters experience the wonder of Disney through their own eyes — meeting a favourite character, discovering a new attraction, or simply sharing a special moment together. Even after many visits, she still finds herself appreciating the little details, thoughtful storytelling, and sense of wonder that make Disney unlike anywhere else.

What makes Disney special to Andrea is the intentional way it brings families together. The storytelling, attention to detail, and immersive experiences create memories that families talk about long after they return home. Disney also offers something for every age and stage of life, making it one of the few vacations where grandparents, parents, and children can all find joy together.

Andrea's service style is rooted in listening, relationship-building, and understanding that no two families are alike. Having spent much of her career supporting families through complex situations, she's learned how to identify what's most important to each family and help them navigate decisions with confidence. Rather than focusing only on destinations, hotels, or itineraries, Andrea takes the time to understand each family's unique needs, priorities, and travel style so her recommendations truly fit the people taking the trip. She combines that personalized approach with detailed destination knowledge and concierge-level planning support, helping families enjoy a vacation that feels thoughtfully planned, seamless, and meaningful from start to finish.

Andrea knows firsthand how overwhelming Disney planning can feel. Her goal is to make the process easier, answer questions before they become stressful, and help families feel confident that someone is looking out for the details. The best part of her job isn't booking the trip — it's hearing about the memories families made long after they've returned home and knowing she helped create the space for those moments to happen.